Customers who are also consumers have a statutory right of withdrawal. Consumers are natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
-Beginning of the withdrawal policy-
You have the right to withdraw from this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.
To exercise your right of withdrawal, you must notify us (di1ara GmbH, Schirick 10, 41751 Viersen, Email: firstname.lastname@example.org, Phone: -) by means of a clear statement (e.g., a letter sent by post, fax or e-mail) informing us of your decision to withdraw from this contract. You may use the attached sample cancellation form. However, this is not mandatory.
To comply with the deadline, you must send the notification regarding the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your withdrawal from this Agreement. For this refund, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us promptly and in any case no later than within fourteen days from the day on which you inform us of the withdrawal from this contract. This period is considered met if you send the goods before the end of the fourteen-day period. You are responsible for the direct costs of the return shipment. You shall only be liable for any loss of value of the goods if this loss of value is due to unnecessary handling for testing their condition, properties and functionality of the goods.
-End of the withdrawal policy-
The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
Template cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
I/we ( ) hereby cancel the contract concluded by me/us ( ) for the purchase of the following goods
( )/the provision of the following service ( )
Ordered on ( )/ received on ( ) Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Strike out if not appropriate!