Customers who are also consumers have a statutory right of withdrawal. Consumers are natural persons who conclude a legal transaction for purposes that cannot be attributed to their commercial or self-employed professional activity.
-Start of cancellation policy- You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must inform us (di1ara GmbH , Schirick 10, 41751 Viersen, e-mail: firstname.lastname@example.org, Tel: +49 (0) 175 4484213) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision, to revoke this contract. You can use the attached model cancellation form, which is not mandatory.
To meet the deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from this result that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract, to us or hand it over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of the return. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to check the nature, properties and functionality of the goods. -End of the cancellation policy-
The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal was removed after delivery.
Example cancellation form (If you want to cancel the contract, please fill out this form and send it back.)
To di1ara GmbH Schirick 10 41751 Viersen
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/ received on () Name of consumer(s) Address of/ the consumer(s) Signature of the consumer(s) (only if notification is on paper)